- 7315 Olympic Dr, Everett, WA 98203
- northwestcrafted@gmail.com
- 7315 Olympic Dr, Everett, WA 98203
- northwestcrafted@gmail.com
- Monday - Friday: 6:30AM-3:30PM
- Monday - Friday: 6:30AM-3:30PM
YOUR PURCHASE. OUR COMMITMENT TO CLARITY.
At NW Crafted Interiors, we value quality craftsmanship, carefully selected materials, and transparent customer service. Whether you purchase premium upholstery materials, automotive care products, or custom-crafted accessories, we want you to understand our return and refund procedures before placing an order.
This Refund & Returns Policy explains how to request assistance with an order, report damaged or incorrect products, and inquire about cancellations or refunds.
Because we offer both standard merchandise and personalized products, return eligibility may differ depending on the item and the circumstances of your purchase.
For questions about your order, contact our Everett, Washington, team at (425) 330-6017.
We review return requests according to the product category, condition of the item, purchase details, and applicable consumer protection laws.
To request a return, contact NW Crafted Interiors within [CONFIRM RETURN REQUEST WINDOW] of receiving your order.
Please provide your order number, purchase details, and reason for requesting a return.
Our team will review your request and explain the applicable next steps.
Do not ship products back without contacting us first. We will provide return instructions when we authorize a return.
Different products may have different return requirements.
NW Crafted Interiors sells upholstery materials, leather-care products, custom bags, and other specialty items.
Return eligibility may depend on factors such as the product’s condition, its original packaging, whether the item has undergone alteration, and whether you purchased it as a standard or custom order.
For applicable standard-product returns, please retain:
Your order confirmation or proof of purchase.
Original packaging and product labels, when available.
Any included accessories or components.
Photographs of damage, defects, or incorrect items, when relevant.
Business confirmation required: Specify which standard products qualify for returns and whether customers must return them unused, unopened, or in their original condition.
NW Crafted Interiors offers personalized products and custom fabrication services that may involve specific materials, dimensions, colors, designs, or other customer-selected details.
Custom products require a different review process from standard merchandise because our team may purchase materials or begin fabrication specifically for an individual order.
Before placing a custom order, we encourage you to review the design specifications, material selections, and project details carefully.
If you need to change or cancel a custom order, contact us promptly.
Our team will review your request based on the agreed project terms, current production stage, and applicable law.
Business confirmation required: State whether personalized merchandise qualifies for returns, whether customers can cancel before production begins, and how the business handles custom-order deposits.
Our online shop offers specialty upholstery materials, including Alcantara fabric and leather products.
Selecting the correct material, color, backing, and quantity is important for automotive upholstery and custom interior projects.
Before purchasing fabric, review the individual product description and confirm that the specifications meet your intended application.
If you receive an incorrect material or notice an issue with your order, contact us with your purchase details.
For any return request involving fabric, please provide the material name, order quantity, and relevant photographs.
Business confirmation required: Clarify whether the business accepts returns on cut-to-length fabric, material sold by the yard, material sold by the hide, and products that customers have cut, installed, or altered.
We encourage customers to inspect their purchases promptly after delivery.
If you receive a damaged product, defective merchandise, or an item that differs from your order, contact NW Crafted Interiors so we can review the issue.
When reporting a problem, provide:
Your order number and purchase date.
A description of the issue.
Clear photographs of the affected item.
Photographs of the packaging, if shipping damage occurred.
Any additional details that may help us evaluate the concern.
Please retain the product and its packaging while we review your request.
Depending on the circumstances and applicable legal requirements, an appropriate resolution may involve a replacement, correction, refund, or another agreed remedy.
Business confirmation required: Specify the preferred timeframe for reporting damage or incorrect deliveries without limiting statutory consumer rights.
STEP 01: CONTACT OUR TEAM
Reach out to NW Crafted Interiors with your order number, contact details, and reason for requesting assistance.
STEP 02: SHARE THE RELEVANT INFORMATION
Provide photographs and supporting details when your request involves damage, defects, or an incorrect product.
STEP 03: REQUEST REVIEW
Our team will assess the request according to the product category, purchase terms, and applicable legal requirements.
STEP 04: FOLLOW RETURN INSTRUCTIONS
If we authorize a return, we will explain the return procedure and provide the applicable shipping instructions.
STEP 05: REFUND OR RESOLUTION
We will communicate the outcome of the review and explain the next steps for any applicable refund, replacement, or other resolution.
Please contact us before shipping a product back.
If we authorize a return, we will communicate the shipping destination and relevant packaging instructions.
Do not assume that the business address serves as the return-shipping destination unless our team confirms it.
Business confirmation required: Specify who pays return shipping, whether original shipping charges qualify for reimbursement, and whether the business provides prepaid return labels.
Once we complete the applicable review and approve a refund, we will communicate the refund amount and processing details.
The processing method and timeline will follow the agreed purchase terms and applicable law.
Your bank or payment provider may require additional time to display the transaction after processing.
Business confirmation required: State whether refunds return to the original payment method, the expected processing timeframe, and how the business handles any applicable deductions or fees.
If you need to cancel an order, contact NW Crafted Interiors as soon as possible.
The cancellation options may depend on whether our team has processed the order, prepared it for shipping, ordered specialty materials, or started custom fabrication.
For personalized products and custom interior projects, we encourage customers to discuss cancellation terms before authorizing production.
We will review cancellation requests according to the applicable purchase or project agreement and legal requirements.
NW Crafted Interiors also provides custom upholstery, automotive interior restoration, and specialized fabrication services.
Unlike standard online merchandise, these projects may involve consultations, design development, material sourcing, fabrication, and installation.
Customers should review their written project estimate or agreement for information about payments, deposits, design changes, cancellations, and any available remedies.
If you have questions about an existing project, contact our team directly with your project details.
We will review the circumstances and applicable agreement to determine the appropriate next steps.
Return eligibility depends on the product, purchase terms, condition, and applicable law. Contact our team with your order details so we can review your request.
Contact us promptly with your order number and photographs showing the issue. Retain the item and packaging while we assess the circumstances.
Return eligibility for upholstery materials depends on the applicable product terms. Contact our team before cutting, installing, altering, or returning the material.
Contact us promptly if you need to cancel a custom order. The available options may depend on the production stage, purchase agreement, and applicable legal requirements.
Call NW Crafted Interiors at (425) 330-6017 with your order information. Our team can help you obtain an update on your request.
Whether you need information about an online purchase, upholstery materials, or a custom product, our team can help you understand the applicable process.
NW Crafted Interiors
7315 Olympic Dr
Everett, WA 98203
Phone: (425) 330-6017
Business Hours: Monday–Friday, 6:30 AM–3:30 PM
CTA: CONTACT OUR TEAM
You can also visit our online shop to review available products and individual product information.
Secondary CTA: VISIT OUR SHOP
Nothing in this policy limits rights or remedies that applicable consumer protection laws provide.
